Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains what personal data Storapedia collects when you book luggage storage & Self Storage or register as a partner, how we use it, and who we share it with. It applies to storapedia.com and the booking flow described in our Terms & Conditions.

1. Information We Collect

  • Booking details - your name, email address, and WhatsApp number, provided when you book storage.
  • Partner ("Mitra") inquiries - business name, owner name, email, phone number, address, and any description you provide when applying to list a space with us.
  • Location (optional) - if you grant browser location permission, we use your coordinates to show nearby storage spaces or to pin your address on the partner application map. This is used for that one request and isn't stored as part of your ongoing profile.
  • Check-in records - photos of your items and the tamper-seal ID logged by staff when you drop off your luggage, kept against your booking for verification at pick-up.
  • Account credentials - if you operate a Mitra location, we create a login account (email + password) for the Mitra/Staff portal.

2. How We Use Your Information

We use the information above to:

  • Create and manage your booking
  • Send your digital ticket and booking notifications
  • Process and confirm your payment
  • Handle cancellations, no-shows, and support requests
  • Review and respond to partner applications, and set up your Mitra account if approved

3. Sharing With Third Parties

When you pay online, your name, email, and phone number are shared with our payment processor, NicePay, to process the transaction. If you pay by bank transfer, no payment processor is involved - your transfer is matched to your booking manually by our team.

We do not sell your personal data to third parties.

4. Cookies & Local Storage

The Mitra/Staff portal uses a session cookie to keep you logged in. The storefront saves your light/dark mode preference in your browser's local storage. We don't run any analytics or advertising trackers on this site.

5. Data Retention

Storapedia retains personal information and Service-related records only for as long as reasonably necessary to provide the Service, fulfill legitimate business and legal requirements, resolve disputes, process claims, maintain appropriate business records, and protect the security of our Customers and operations.

Unless a longer retention period is required or permitted by applicable law, our standard retention periods are as follows:

  • Booking, check-in, and check-out records: retained for up to 3 years after the relevant booking or Service has been completed.
  • Customer inquiries and quotation records: retained for up to 2 years after the last interaction.
  • Payment and transaction records: retained for up to 5 years, or for any longer period required by applicable accounting, tax, payment, or legal requirements.
  • Claims, compensation, dispute, and incident records: retained for up to 5 years after the matter has been resolved, or for any longer period required for legal or insurance purposes.
  • Customer account information: retained while the account remains active and, where appropriate, for up to 2 years after account inactivity or closure.
  • Security and system logs: generally retained for up to 1 year, subject to operational and security requirements.
  • CCTV footage: generally retained for 30-90 days, unless required for an ongoing security investigation, claim, dispute, or legal matter.

When personal information is no longer required for the purposes for which it was collected, Storapedia will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal data retention procedures.

Certain records may be retained beyond the standard periods where reasonably necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, investigate fraud or security incidents, or fulfill other legitimate regulatory or business requirements.

Retention periods may be reviewed and updated from time to time to reflect changes in our Services, operational requirements, applicable laws, or regulatory obligations.

6. Your Rights

Exercising Your Privacy Rights

If you wish to exercise any of your rights relating to your Personal Data, or if you have any questions or concerns regarding how Storapedia handles your Personal Data, you may contact us at:

Privacy Contact: privacy@storapedia.com

Your request may relate to, where applicable:

  • Accessing and obtaining a copy of your Personal Data;
  • Correcting or updating inaccurate or incomplete Personal Data;
  • Requesting deletion or destruction of your Personal Data;
  • Requesting the restriction or cessation of certain processing activities;
  • Withdrawing consent where processing is based on consent; or
  • Raising a question or complaint concerning the processing or protection of your Personal Data.

For security purposes, Storapedia may request reasonable information to verify your identity before processing a request involving access to, modification of, or deletion of Personal Data.

We will acknowledge your request within 2 business days and will process the request within the period required by applicable law. Where applicable law specifies a particular response period, that period will apply. Certain requests may be subject to legal, regulatory, contractual, security, or other legitimate limitations.

Where a request cannot be fully fulfilled, Storapedia will provide an explanation to the extent permitted by applicable law.

For requests involving correction, access, withdrawal of consent, restriction of processing, or deletion, Storapedia will take the required action within the applicable statutory period. Under Indonesian data protection law, certain requests are subject to a 3 × 24-hour timeframe from receipt of the request.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service after an update constitutes acceptance of the revised policy.

8. Contact

Questions about this Privacy Policy or your data? Contact our support team from your booking ticket page or via the contact details on our website.